Human-Centred Design for Change (Self Paced Learning)

Course Curriculum

Module 0: Welcome & Introduction
By the end of this module, you will be able to: Connect with our purpose and why E-meet the facilitator(s) Orientate yourself with our learning system Clarify the outcomes for your learning

Welcome Change Makers – Intro Video

00:00
Meet your Radical Change Facilitator

00:00
Getting the most out of this learning

00:00
Join our LinkedIn Global Community of Practice

00:00

Module 1: Power Dynamics in the Space Age
By the end of this module, you will be able to: Explain how change has changed over the 3 industrial ages we have experienced in this generation, Describe and apply "New vs Old" power models for leaders and organisations, Define and explain Radical Change and the importance of human-centred design and behavioural science in an age of digital transparency and democratised technology, Define, demystify and explain change management to those who are unfamiliar with our profession, Explain our 3 step methodology for inclusive and co-created change approaches, Explain and consider the 4 non-negotiables in change, Explain human behaviour and responses in context of any change we face

Module 2: Radical Change – The Beautiful Basics
By the end of this module you will be able to: Explain and unpack the elements of Radical Change and justify new approaches to change with reference to macro trends Define and demystify human-centred design Use your first human-centred design tool (Rose-Thorn-Bud) Explain the beautiful and universal basics of change management Uphold the 4 non-negotiables of Radical Change

Module 3: Navigating Change the Human-Centric Way
By the end of this module, you will be able to: Explain the 3 phases of our Change Diagnostic methodology Name the individual steps within each phase of our Change Diagnostic methodology

Module 4: Probing – Co-Creating a Compelling Change Narrative
By the end of this modules, you will be able to: Explain why having a have a compelling change narrative is so important when it comes to change Describe the elements of a good narrative and the 5W model Co-create a change narrative using a concept poster

Module 5: Probing – Scoping & Levels of Change
By the end of this module, you will be able to: Explain the McKinsey 7S model Scope the change using the Change Radar human-centred design toolkit

Module 6: Probing – Defining Measures of Success
By the end of this module, you will be able to: Explain the ROI Institute V-model Apply the V-Model framework in workshopping measures of success Access the V-Model and Data Collection plan templates to assist you using using the framework

Module 7: Deep Dive – Stakeholder Mapping
By the end of this learning modules, you will be able to: - explain the importance of a stakeholder mapping - demystify and define influence vs impact for your clients - Use a stakeholder matrix HCD exercise to strategise your change approach

Module 8: Deep-Dive – Change Impact Assessment
By the end of this module, you will be able to: - demystify what a change impact assessment is - explain our Earth2Mars C.A.R.E. approach to your clients - explain the COPPSE model in context of change impacts - introduce an importance difficult matrix - use HCD Round Robyn and Important Difficulty Matrix to facilitate a co-created change impact analysis

Learning Unit Introduction

00:00
What the heck is a change impact assessment anyway?

00:00
The Earth2Mars C.A.R.E Approach to Change Impacts

00:00
Introducing COPPSE

00:00
What is an Importance Difficulty Matrix?

00:00
Facilitating and HCD Change Impact – COPPSE Round Robyn (Part 1)

00:00
Facilitating and HCD Change Impact – COPPSE Round Robyn (Part 2)

00:00
Knowledge Check
Learning Unit Wrap

00:00

Module 9: Deep-Dive – Comms Channel Analysis
By the end of this module, you will be able to: -explain what a comms channel analysis is and why it is important to perform it -define and destinguish between project vs BAU comms for your stakeholders -capture BAU comms channels using our template

Module 10: Deep-Dive – Learning Needs Analysis
By the end of this module, you will be able to: - explain what a learning needs analysis is and why it is important to perform it - explain the ADDIE model for learning and where the learning needs fits within this methodology - capture learning needs using our template

Module 11: Shaping – Co-creating the Change Approach & Plans
By the end of this module, you will be able to: - explain the importance of converging and shaping your findings into a comprehensive change strategy & plan - connect the dots and summarise how the different HCD outputs come together to form the change strategy & plans - use HCD to co-create and shape the plan via Andrew's practical "method to madness" - link with other traditional approaches to change - download our skeleton pack to get you started

Module 12: Final steps to complete your learning
Follow these final and important steps to completing your learning and becoming a human-centred design change practitioner.

Human-Centred Design for Change (Self Paced Learning)

Course Curriculum

Module 0: Welcome & Introduction By the end of this module, you will be able to: Connect with our purpose and why E-meet the facilitator(s) Orientate yourself with our learning system Clarify the outcomes for your learning

Welcome Change Makers – Intro Video

Meet your Radical Change Facilitator

Getting the most out of this learning

Join our LinkedIn Global Community of Practice

Learning Module Introduction

Three Ages in One Generation

New vs Old Power Values

New Power – Jeremy Heimans and How Power works in a Hyperconnected World

Knowledge Check

Learning Module Wrap

Learning Module Introduction

It’s time for Radical Change

What is Human Centred Design?

Rose, Thorn, Bud

The Beautiful Basics of Change

The 4 non-negotiables of Radical Change

Knowledge Check

Learning Module Wrap

Module 3: Navigating Change the Human-Centric Way By the end of this module, you will be able to: Explain the 3 phases of our Change Diagnostic methodology Name the individual steps within each phase of our Change Diagnostic methodology

Learning Module Introduction

Navigating Change the Earth2Mars Way

Knowledge Check

Learning Module Wrap

Learning Unit Introduction

Why the need for a change narrative?

Elements of a Change Narrative

Using a Concept Poster to Co-Create a Change Narrative

Knowledge Check

Learning Unit Wrap

Module 5: Probing – Scoping & Levels of Change By the end of this module, you will be able to: Explain the McKinsey 7S model Scope the change using the Change Radar human-centred design toolkit

Learning Unit Introduction

Why the need to scope out the Change?

The McKinsey 7S Model

Change Scoping Radar

Knowledge Check

Learning Unit Wrap

Module 6: Probing – Defining Measures of Success By the end of this module, you will be able to: Explain the ROI Institute V-model Apply the V-Model framework in workshopping measures of success Access the V-Model and Data Collection plan templates to assist you using using the framework

Learning Unit Introduction

Why is defining measures of success so important when it comes to change?

Introducing the ROI Institute V-Model

Bringing ROI into Change

Ideas for workshopping the V-Model

Templates, Tools, Case Studies and Further Learning

Knowledge Check

Learning Unit Wrap

Module 7: Deep Dive – Stakeholder Mapping By the end of this learning modules, you will be able to: - explain the importance of a stakeholder mapping - demystify and define influence vs impact for your clients - Use a stakeholder matrix HCD exercise to strategise your change approach

Learning Unit Introduction

Why the need to map out our stakeholders?

Influence vs Impact

Strategising a Change Approach with People at the Centre

Stakeholder Mapping Exercise

Knowledge Check

Learning Unit Wrap

Learning Unit Introduction

What the heck is a change impact assessment anyway?

The Earth2Mars C.A.R.E Approach to Change Impacts

Introducing COPPSE

What is an Importance Difficulty Matrix?

Facilitating and HCD Change Impact – COPPSE Round Robyn (Part 1)

Facilitating and HCD Change Impact – COPPSE Round Robyn (Part 2)

Knowledge Check

Learning Unit Wrap

Module 9: Deep-Dive – Comms Channel Analysis By the end of this module, you will be able to: -explain what a comms channel analysis is and why it is important to perform it -define and destinguish between project vs BAU comms for your stakeholders -capture BAU comms channels using our template

Learning Unit Introduction

What is a Comms Channel Analyis and why do we do it?

Project Comms vs BAU Comms

Performing a Comms Channel Analysis

Comms Channel Analysis Template

Knowledge Check

Learning Unit Wrap

Learning Unit Introduction

Demystifying a Learning Needs Analysis

The ADDIE model unpacked

Performing a Learning Needs Analysis

Learning Needs Analysis Template

Knowledge Check

Learning Unit Wrap

Module 0: Welcome & Introduction
By the end of this module, you will be able to: Connect with our purpose and why E-meet the facilitator(s) Orientate yourself with our learning system Clarify the outcomes for your learning

Module 3: Navigating Change the Human-Centric Way
By the end of this module, you will be able to: Explain the 3 phases of our Change Diagnostic methodology Name the individual steps within each phase of our Change Diagnostic methodology

Module 5: Probing – Scoping & Levels of Change
By the end of this module, you will be able to: Explain the McKinsey 7S model Scope the change using the Change Radar human-centred design toolkit

Module 6: Probing – Defining Measures of Success
By the end of this module, you will be able to: Explain the ROI Institute V-model Apply the V-Model framework in workshopping measures of success Access the V-Model and Data Collection plan templates to assist you using using the framework

Module 7: Deep Dive – Stakeholder Mapping
By the end of this learning modules, you will be able to: - explain the importance of a stakeholder mapping - demystify and define influence vs impact for your clients - Use a stakeholder matrix HCD exercise to strategise your change approach

Module 9: Deep-Dive – Comms Channel Analysis
By the end of this module, you will be able to: -explain what a comms channel analysis is and why it is important to perform it -define and destinguish between project vs BAU comms for your stakeholders -capture BAU comms channels using our template

Module 12: Final steps to complete your learning
Follow these final and important steps to completing your learning and becoming a human-centred design change practitioner.